Privacy Policy

Last updated: February 2026

1. Introduction

Trans Web (Pty) Ltd ("Trans Web", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our freight management platform ("Service").

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection legislation.

2. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email address, phone number, and company details provided during registration.
  • Business Information: Company name, registration number, VAT number, business type, and operational details.
  • Freight Data: Loading and offloading points, cargo details, pricing information, and assignment records.
  • Payment Information: Billing details and transaction records. Payment card details are processed by PayFast and are not stored on our servers.
  • Usage Data: Information about how you interact with the Service, including login times and features used.
  • Contact Form Submissions: Name, email, phone number, and message content submitted via our contact form.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process account registration and verify your identity
  • Facilitate freight transactions and partnership management
  • Process payments and manage billing
  • Communicate with you about your account and the Service
  • Respond to support requests and enquiries
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your data is stored on secure servers. While we strive to protect your information, no method of electronic storage or transmission is completely secure.

5. Sharing of Information

We may share your information in the following circumstances:

  • With Other Users: Certain business information is shared with other platform users as necessary to facilitate freight transactions and partnerships. Our freight chain model ensures privacy between parties where appropriate.
  • Service Providers: We use third-party service providers (such as PayFast for payments) who may process your data on our behalf.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

We do not sell your personal information to third parties.

6. Cookies

Our Service uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. Essential cookies are required for the Service to function. By using the Service, you consent to our use of cookies.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information that we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes are made constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: