Frequently Asked Questions

Trans Web is a digital freight workspace that connects Shippers, Carriers, Transport Brokers, and Service Providers on a single platform. It replaces scattered phone calls, WhatsApp groups, and spreadsheets with purpose-built tools for creating loads, managing assignments, tracking freight, and coordinating the entire freight chain across Southern Africa.

Trans Web is designed for any business involved in the Southern African freight industry — Shippers who need to move goods, Carriers who transport cargo, Transport Brokers who coordinate shipments, and Service Providers who offer products and services to the transport industry. Whether you are a solo business or a large fleet, the platform scales with you.

Load boards are marketplaces for posting and finding available freight. Trans Web goes much further — it is a complete digital freight workspace with partnership networks, multi-party freight chains, role-based access, customer privacy controls, document management, and credit-based publishing. It manages the entire lifecycle of a shipment, not just the matchmaking.

Trans Web is focused on the Southern African freight market. We are built specifically for regional needs, including ZAR pricing and PayFast payment processing. Cross-border freight between South Africa and neighbouring countries is supported through our freight system.

Registration is a simple 2-step process: create your account with your business category and set up your company profile. Your account is then verified by our team in accordance with the Financial Intelligence Act of your country of origin before activation.

Sign up and get 14 days of free access to the platform with up to 5 freights. No credit card required. After your trial ends, choose a plan that fits your needs.

After registration, your business is verified by our team in accordance with the Financial Intelligence Act of your country of origin. This typically takes 48 working hours. You will be notified once your account is active and ready to use.

Yes. You can invite team members to your company portal and assign them specific roles and permissions. Each user gets their own login while sharing the same workspace, freight data, and credit balance.

Once your account is approved, you can create freights from your dashboard. Add cargo details (type, quantity, weight, dimensions), set loading and offloading points, and assign the freight to your partners. Publishing a freight deducts one credit from your balance.

The freight chain represents how a shipment flows through different parties: from the Customer (cargo owner) to the Shipper, through one or more Agents (brokers), and finally to the Carrier who transports the load. Trans Web manages privacy and visibility between these parties, so each role only sees what they need to.

Yes. Each freight can contain multiple cargo items, each with its own specifications — type, quantity, weight, and dimensions. Settlement and tracking work at the individual cargo level for complete visibility.

If you unpublish or cancel a freight before it has been booked, your credit is automatically refunded. Once a freight is booked by a carrier, cancellation policies may apply depending on the status of the shipment.

Sign up and get 14 days of free access to the platform with up to 5 freights. No credit card required. After your trial ends, choose a plan that fits your needs.

The Pay-as-you-Use plan has no monthly subscription fee and no sign-up fees. You only pay R100 per freight processed in your portal. Perfect for businesses with occasional shipping needs or small carriers.

Subscriptions are available on a month-to-month basis or with annual payment options. Annual subscriptions include a 17% discount.

You have two options: purchase additional credits on the Pay-as-you-Use rate, or upgrade to the next subscription level and pay the pro-rata upgrade fee.

Yes, you can upgrade your plan at any time. When you upgrade, immediate payment will activate your new subscription plan.

All plans are prepaid. Monthly subscriptions are more cost-effective as they include a reduced per-freight rate. No postpaid billing or surprise invoices.

All transactions are visible on the transaction list within your portal, giving you full transparency over your credit usage.

We accept all major credit cards and payments through PayFast, a secure South African payment gateway. Card payments reflect immediately and your credits are automatically activated. EFT payments are processed daily after reflecting in our bank account.

You can cancel your subscription at any time. You will continue to have access until the end of your current billing period. Any remaining credits stay in your account.

No. Credits are non-refundable and non-transferable between accounts.

Partnerships let you establish trusted business relationships on the platform. Once partnered, you can assign freight directly to your partners without going through an open market. It mirrors how real freight relationships work — repeat business with trusted parties.

You can invite partners by searching for their Trans Web code (TW-XXXXXX) if they are already on the platform. For businesses not yet registered, you can send an off-platform invitation via email, and they will be linked to your account once they sign up.

Yes. You can create partner groups to categorise your partners — for example, by region, cargo type, or route. This makes it easy to assign freight to a specific group rather than individual partners.

On-platform partners are businesses already registered on Trans Web. Off-platform partners are businesses you work with that have not yet joined. You can still manage the relationship and invite them to join when they are ready.

The fastest way to get help is through the built-in support ticket system in your portal. You can also reach us through the contact form on this website or by email at info@transweb.africa.

Our support team is available Monday to Friday, 7:30 to 16:30 SAST. You can submit support tickets at any time, and we will respond during the next available business hours window.

Yes. Our implementation teams facilitate daily online training sessions to equip your staff with the knowledge they need. On-site implementation services are also available upon request for operations that require hands-on onboarding.