Frequently Asked Questions

Trans Web is a transport management platform that connects shippers, brokers, and transporters on a single system. It replaces scattered phone calls, WhatsApp groups, and spreadsheets with purpose-built tools for creating loads, managing assignments, tracking freight, and coordinating the entire freight chain.

Trans Web is designed for any business involved in the South African freight industry — shippers who need to move goods, freight brokers and agents who coordinate shipments, and transporters who carry the cargo. Whether you are a solo operator or a large fleet, the platform scales with you.

Load boards are marketplaces for posting and finding available freight. Trans Web goes much further — it is a complete transport management platform with partnership networks, multi-party freight chains, role-based access, customer privacy controls, settlement tracking, and credit-based publishing. It manages the entire lifecycle of a shipment, not just the matchmaking.

Trans Web is currently focused on the South African freight market. We are built specifically for local needs, including ZAR pricing and PayFast payment processing. Cross-border freight between South Africa and neighbouring countries is supported through our freight system.

Registration is a simple 3-step process: create your account with your business category, set up your company profile, and select a subscription plan. Your account is then reviewed by our team before activation.

Yes! New users get a 14-day free trial with up to 5 freight credits to explore the platform. No credit card is required to start your trial.

After registration, your account is reviewed by our team. Approval typically takes 1-2 business days. You will be notified once your account is active and ready to use.

Yes. You can invite team members to your company account and assign them specific roles and permissions. Each user gets their own login while sharing the same company workspace, freight data, and credit balance.

Once your account is approved, you can create freights from your dashboard. Add cargo details (type, quantity, weight, dimensions), set loading and offloading points, and assign the freight to your partners. Publishing a freight deducts one credit from your balance.

The freight chain represents how a shipment flows through different parties: from the Customer (cargo owner) to the Shipper, through one or more Agents (brokers), and finally to the Transporter who carries the load. Trans Web manages privacy and visibility between these parties, so each role only sees what they need to.

Yes. Each freight can contain multiple cargo items, each with its own specifications — type, quantity, weight, and dimensions. Settlement and tracking work at the individual cargo level for complete visibility.

If you unpublish or cancel a freight before it has been booked, your credit is automatically refunded. Once a freight is booked by a transporter, cancellation policies may apply depending on the status of the shipment.

Trans Web uses a credit-based system. You purchase credits as part of your subscription or as top-ups. One credit is deducted each time you publish a freight. The cost per credit depends on your subscription plan — higher-tier plans offer better rates per credit.

We accept all major credit cards and instant EFT payments through PayFast, South Africa's leading payment gateway. Tokenised card payments are supported for quick credit top-ups from your dashboard.

Yes, you can change your subscription plan at any time from your Manage Subscription page. Upgrades take effect immediately, and your billing cycle adjusts accordingly.

Your credits remain in your account and do not expire. If you change plans or pause your subscription, any remaining credits stay available for use whenever you need them.

Partnerships let you establish trusted business relationships on the platform. Once partnered, you can assign freight directly to your partners without going through an open market. It mirrors how real freight relationships work — repeat business with trusted parties.

You can invite partners by searching for their Trans Web code (TW-XXXXXX) if they are already on the platform. For businesses not yet registered, you can send an off-platform invitation via email, and they will be linked to your account once they sign up.

Yes. You can create partner groups to categorise your partners — for example, by region, cargo type, or route. This makes it easy to assign freight to a specific group rather than individual partners.

On-platform partners are businesses already registered on Trans Web. Off-platform partners are businesses you work with that have not yet joined. You can still manage the relationship and invite them to join when they are ready.

You can reach us through the contact form on this website, by email at support@transweb.africa, or through the built-in support ticket system in your dashboard. Support tickets are the fastest way to get help with account-specific queries.

Our support team is available Monday to Friday, 08:00 to 17:00 SAST. You can submit support tickets at any time, and we will respond during the next available business hours window.

We are building out our help centre with guides and tutorials. In the meantime, this FAQ page covers the most common questions, and our support team is always available to help you get the most out of the platform.